FAQS

Where do you deliver?

We offer local delivery to select areas throughout Vancouver and the Lower Mainland and shipping throughout Canada.

Do you offer same-day delivery?

Yes. Same-day delivery is available to select local areas for orders placed before our daily cut-off time.

Availability will be determined by your delivery location and shown at checkout.

What if I miss the same-day delivery cut-off?

Depending on your location, your order may be eligible for next-day delivery. Available options will be displayed at checkout.

Do you ship across Canada?

Yes. We ship throughout Canada. Orders outside our local delivery area are typically processed and shipped within 1–2 business days.

How do I know what size to order?

Sizing and fit information will be included on individual product pages whenever available. We also recommend checking the product description for information about stretch and fit.

Can I return an item?

Eligible items may be returned within 14 days of delivery, provided they meet the conditions outlined in our Returns & Refunds Policy.

Do you offer exchanges?

Because inventory may be limited, we cannot guarantee that another size or style will be available.

If you would like a different size, contact us and we’ll let you know what options are available.

Can I change or cancel my order?

We begin preparing orders quickly, particularly local same-day deliveries. If you need to make a change, contact us immediately.

We cannot guarantee that an order can be changed or cancelled once processing has begun.

What if my item arrives damaged?

Contact us as soon as possible via email with your order number and photos of the issue. We’ll review it and help resolve the problem.

How can I contact House of Cherry?

You can reach us via email. We aim to respond within 1–2 business days.