Returns
We want you to love your House of Cherry purchase. If something isn’t quite right, eligible items may be returned within 14 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Free from makeup, deodorant, perfume, stains, or other signs of wear
- Returned with all original tags attached
Items that do not meet these conditions may not be accepted.
Final Sale
For hygiene reasons, certain items may be final sale, including bodysuits, swimwear, undergarments, and accessories where applicable.
Items marked Final Sale at the time of purchase cannot be returned or exchanged.
Starting a Return
To request a return, contact us at [email] within 14 days of receiving your order and include your order number and the item(s) you would like to return.
If your return is approved, you’ll be responsible for the cost of return shipping. We’ll provide instructions on where and how to send your return.
Returns sent without prior approval will not be accepted.
Refunds
Once your return has been received and inspected, we’ll notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Original shipping and delivery fees are non-refundable.
Please allow additional time for your bank or credit card provider to process the refund.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible so we can review the issue and make it right.