Shipping policy

Local Delivery

House of Cherry offers same-day and next-day local delivery to select areas of Vancouver and the Lower Mainland.

Same-day delivery is available in select areas for orders placed before the daily cut-off time. Eligibility and delivery options will be shown at checkout based on your postal code.

For local areas outside our same-day delivery zone, next-day delivery may be available.

Orders placed after the same-day cut-off may be delivered the following day.

Please ensure your delivery address, unit number, buzzer code, and contact information are complete and accurate. Incorrect or incomplete information may result in delivery delays.

Shipping Within Canada

For customers outside our local delivery area, we offer shipping throughout Canada.

Orders are typically processed and shipped within 1–2 business days. Delivery time after shipment will depend on your location and the shipping method selected at checkout.

Shipping rates and available options will be calculated at checkout.

Once your order has shipped, you’ll receive a confirmation email with tracking information where available.

Delivery & Shipping Estimates

While we do our best to meet estimated delivery times, delays may occasionally occur due to weather, courier disruptions, high order volumes, or other circumstances outside of our control.

Incorrect Addresses & Undeliverable Orders

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered or is returned to us due to an incorrect address, incomplete information, or an unsuccessful delivery attempt, additional delivery or shipping charges may apply.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible with your order number and any relevant information. We’ll work with you to determine the appropriate next steps.

Questions?

For questions about delivery or shipping, please contact us at hello@houseofcherry.ca